Messaging Privacy Policy: 

Effective Date: 14 May 2026

Fellah Auto Group LLC (DBA Fellah Auto Group) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Fellah Auto Group collects and uses information about you when you opt-in to receive SMS messages from us.  

Information We Collect:

When you opt-in to receive SMS messages, we collect: 

• Your name
• Mobile phone number
• Email address   
• Vehicle and service-related information 
• Messaging and communication history  
• Your consent to receive SMS messages 

How We Collect Your Information 

We may collect your information:

• Directly from you when you complete a form, schedule service, request information, purchase a vehicle, or contact us. 
• Automatically through our website, CRM systems, or communication platforms.

How We Use Your Information 

We use your information to: 

• Send appointment reminders and service updates 
• Provide sales and financing communications 
• Respond to customer inquiries 
• Operate and improve our business and customer experience 
• Comply with legal obligations 

SMS Consent 

By providing your mobile number and opting in, you consent to receive recurring SMS/text messages from Fellah Auto Group regarding dealership services, vehicle sales, financing, appointments, promotions, and other relevant communications. 

You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. Message frequency may vary. Message and data rates may apply. You can review our Terms, https://www.fellahautogroup.com/privacy for additional information about the opt-out process. 

To Whom We Disclose Your Information 

We may share your information with trusted third-party service providers that assist us with business operations, communication services, customer management systems, and legal compliance. We do not sell, rent, or share your personal information, phone number, or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes.

We do not share your personal information, phone number, or SMS consent opt-in data with third parties or affiliates for marketing or promotional purposes. 

Protection of Information 

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, or misuse. 

Third-Party Sharing

We do not share personal information with third parties for marketing purposes. Personal information may be shared only as needed with affiliates and service providers that support our website, communications, and business operations.

No Transfer of Consumer Data

• Consumer personal data, phone numbers, and SMS consent data are not transferred, shared, disclosed, or provided to external organizations.
• Your data will not be transferred to external organizations.
• The only exception is where disclosure is strictly required by law.

Internal access controls

Access to user data is limited to authorized personnel only and is restricted based on job responsibilities.

Staff training

Staff members receive training on privacy, confidentiality, and the proper handling of user data.

Security safeguards

We maintain administrative, technical, and organizational measures designed to protect user data against unauthorized access, disclosure, misuse, or loss.

Unauthorized sharing prevention

We enforce procedures and oversight intended to reduce the risk of improper use or disclosure of user data. Your data will not be transferred to external organizations.

Updates 

We may update this Privacy Policy from time to time. Any material changes will be posted on this page with an updated effective date. 

Questions and Contact Us  

If you have questions about this Messaging Privacy Policy or our SMS program, contact Fellah Auto Group at our 215-745-5550 or website contact page. 

SMS Terms and Conditions: 

Effective Date: 14 May 2026

By opting in to receive SMS messages from Fellah Auto Group LLC, (DBA Fellah Auto Group), you agree to these SMS Terms and Conditions. 

SMS Messaging Service 

By providing your mobile phone number and opting in, you consent to receive conversational messages from Fellah Auto Group regarding general two-way communication related to our dealership and service center operations. Consent to receive SMS messages is not a condition of purchase.

Consumers can opt in to receive conversational messages from Fellah Auto by initiating a text conversation at 215-745-5550. By starting a text conversation, consumers agree to receive conversational messages.

Message frequency varies. Text HELP or INFO for help. Text STOP or UNSUBSCRIBE to stop. 

Message and data rates may apply. 

Message Frequency 

Message frequency may vary depending on your interaction with us, appointments, purchases, inquiries, and account activity. You may receive up to five messages per week, though additional messages may be sent based on your requests or ongoing communications.

Fellah Auto Group reserves the right to increase or decrease message frequency at any time. Mobile carriers are not liable for delayed or undelivered messages.

Message and Data Rates 

Standard message and data rates may apply according to your mobile carrier’s pricing plan. Charges may vary if messages are sent domestically or internationally. 

Privacy Policy 

Your information will be handled in accordance with our Privacy Policy, https://www.fellahautogroup.com/privacy

Cancellation/Opt-Out Instructions 

You may opt out of receiving SMS messages at any time by replying STOP to any message we send. After you send STOP, you will receive a confirmation message and no further SMS messages will be sent unless you opt in again. 

Help/Customer Support 

For assistance, reply HELP to any message or contact us directly at 844-777-9376

Liability 

Fellah Auto Group is not responsible for any delays in message delivery or failures in message transmission caused by mobile carriers, third-party service providers, or circumstances outside our control.